If this helps, p lease mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. I genuinely hope the unit works great and stays healthy for a long time once it gets fixed. You've been commendable and it has been an absolute privilege to share this platform with you. Trust me I've done all I can to assist you by keeping your best interest in mind. Then reinstall the full feature software from this link. If you see it click on it and click Remove at the bottom.
Open up the run command with the "Windows Key + R" key combo. If you see it listed, right-click on it and choose "Delete" or "Remove Device.” In the Devices and Printers window look for your HP Printer. In Windows, search for and open Devices and Printers. In Windows, search for and open Programs and Features. Uninstall the complete printer software by performing these steps: It fails only on a handful of computers that could have an operating system glitch which gets corrected usually with a complete operating system reinstallation.Ĭoming to the situation on hand please do this: The PSDR is a tested and trusted utility that is downloaded every day by millions of customers and hence is hosted on the support site. This has been done only as a last resort if nothing works. This could happen to any computer and several times it has been suggested to customers to backup their files and perform a system recovery to factory settings and the issue has been resolved successfully. PSDR may not be getting installed correctly. The updates happen in the background without your knowledge and could have caused this. It could be some glitch with the Operating system after installing software and updates, that could have corrupted some files specific to this utility and preventing it from working correctly. Kudos to you for a job well done.įirst off, It is not a glitch with the computer. Stupendous effort and brilliant troubleshooting to try and resolve the issue. Business PCs, Workstations and Point of Sale Systems. Printer Wireless, Networking & Internet. DesignJet, Large Format Printers & Digital Press. Printing Errors or Lights & Stuck Print Jobs. Notebook Hardware and Upgrade Questions.
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