Test for whether the Webcam is working by visiting on either Google Chrome or Mozilla Firefox.
Does your webcam need a software update?.
If another application (Skype, facetime, etc.) is using it, Proctortrack will be unable to use it. Only one application at a time can use your webcam.
Are there any other applications currently using the webcam? If so, please close these applications.
Does your webcam work in other circumstances (on Skype, face-time, etc.)? This means that the webcam hardware is working correctly and the problem is most likely related to the Operating System not providing access to the webcam for the Proctortrack.
Try plugging the webcam into a different USB port.
Is your webcam internal or external? If it's external, is it properly plugged in? You may need to try to unplug and re plug it.
Solution home Proctortrack FAQ's Student/Candidates/Employees FAQs My Webcam is not working (Windows).